KidStrong General Manager in Chicago Area

1 day ago

Elmwood Park, New Jersey, United States KidStrong Elmwood Park Full time
About KidStrong Elmwood Park

KidStrong Elmwood Park is a rapidly growing franchise that helps parents build stronger, smarter, and more athletic kids. We're looking for a high-energy, hyper-organized, and incredibly detail-oriented General Manager to lead our center and drive sales and memberships.

Job Summary

The General Manager will oversee all operational functions, provide leadership to the entire team, and lead daily sales efforts. This critical position requires a solid understanding of sales and operational excellence, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide excellent leadership and management to create a positive, successful community for staff and members
  • Directly supervise Assistant General Manager, Sales Manager, Lead Coach, and Coaches
  • Manage and exceed center KidStrong sales and operational budgets
  • Oversee all sales processes and systems, including CRM, membership management system, two-way business text messaging system, and nationwide communication platform (Slack)
  • Work closely with the Assistant General Manager, Sales Manager, and Lead Coach of the center to ensure that the staff and center operate effectively at all times
  • Build and maintain KidStrong class size through scheduling optimization
  • Model all center activities through self-involvement (leading by example)
  • Communicate with coaches regarding all trials and any specifics about prospective members
  • Ensure timely responses and follow-through with all KidStrong corporate headquarters/Area Developer requests and member/lead requests
  • Communicate regularly with the Area Developers and attend all required meetings set forth by the team at headquarters and the ADs
  • Maintain and update social media on a daily basis according to brand rules
  • Execute upon marketing plans and playbooks provided by the headquarters team
  • Develop relationships with local businesses, schools, and organizations as well as create cross-promotional partnership opportunities to generate business and maintain a high level of visibility in the community
  • Enforce KidStrong corporate policies, business practices, systems, and processes
  • Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates
  • Monitor and ensure staffing levels are met while continually recruiting future talent
  • Ensure candidates complete all paperwork to be in compliance with company policy and law
  • Serve as a coach for a minimum of 4 KidStrong classes weekly according to center needs
  • Lead coaching candidates through the training process and required evaluations
  • Ensure coaching evaluations are up to date on a 30/60/90 model
  • Manage and support ongoing professional development of staff through corporate Learning Management System, LearnUpon
  • Attend monthly HQ programming rollout calls to learn upcoming programming
  • Lead center-level programming rollout and train staff on programming
  • Ensure all front desk systems are followed such as proper member check-in, telephone inquiries (general and sales-related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests
  • Provide and maintain the highest level of customer service
  • Provide effective decision-making regarding customer service issues
  • Ensure facility is clean, maintained, and operationally sound (along with the leadership team members)
  • Delegate tasks accordingly to Sales Manager, AGM, Lead Coach, and coaches
Requirements
  • Associate or Bachelor's degree in business, education, or related field
  • Minimum 2-3+ years of management experience, including overseeing most or all aspects of company management
  • Minimum 2-3 years of previous sales experience
  • Sales experience in a membership-based business is a plus but not required
  • CPR and first aid certified (current certification) or willingness to obtain certification before starting at KidStrong
  • Must have the ability to work a flexible schedule, including one weekend day, with specific hours dependent on the needs of the center
  • Must have the ability to multitask, manage client and staff concerns, and be a self-starter who just gets the job done
  • Must be able to work autonomously as a leader with little to no supervision and be excited about leading and developing others
  • Must have exceptionally excellent verbal and written communication skills; must ensure error-free communications
  • Need to have an ambitious spirit with an open, participative leadership style and drive for excellence
  • Need to have a strong work ethic, integrity, and professional demeanor
  • Must have practical work experience using Google Workspace products (Gmail, Google Calendar, Google Docs, Google Sheets, and more)
  • Previous management experience with children and fitness industry strongly preferred
  • Be promotionally-oriented and have the ability to schedule trials through company-required vetting
  • Understanding of all performance metrics (KPI's), revenue, inventory, payroll, cost controls, and facilities maintenance
Experience
  • Management and supervisory: 3+ years (Required)
  • Leadership Development: 2 years (Required)
  • Customer Service: 5+ years (Required)
  • Phone stamina - this position makes an average of 15-20 hours of calls per week (~ phone calls per week, depending on center needs)
  • Preference will be given to candidates who genuinely enjoy sales processes and making calls
Compensation

$58, $72,000 per year (with uncapped bonus potential)

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

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