Fitness Operations Assistant
1 day ago
The Assistant Manager will play a key role in ensuring the success of our gym operations, providing an exceptional member experience, and driving financial growth. This role will be responsible for assisting in the oversight of gym operations, staff management, and customer service.
Key Responsibilities- Assist in recruiting, hiring, training, and developing a high-performing staff.
- Maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
- Assist with staff management, providing backup support to the Club Manager as needed.
- Oversee member service, ensuring staff provides a superior customer experience at all times.
- Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk-related activities, including answering phones, checking members into the system, and facilitating member requests.
- Assist in overseeing cleanliness and maintenance of the facility.
- Assist in ordering supplies and tracking statistics and reports.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic, and energetic.
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Compensation: $17.50 per hour
At Planet Fitness, we're committed to providing an exceptional member experience and a financially successful club. If you're a motivated and enthusiastic individual who is passionate about delivering superior customer service, we encourage you to apply for this exciting opportunity.
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