DeKalb County Service Associate

6 days ago


Decatur, Illinois, United States DeKalb County Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at DeKalb County. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Provide customer service via phone, email, and in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Analyze customer accounts and resolve billing errors and discrepancies
  • Enter new accounts, connections, and work orders into department computer systems
  • Provide daily support and training to billing system personnel on technical and customer service issues
Requirements
  • High school diploma or equivalent required
  • One year of experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
What We Offer
  • A competitive salary range of $17-22/hour
  • A comprehensive benefits package
  • Opportunities for professional growth and development


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