Patient Service Coordinator

2 days ago


Athens, Georgia, United States Piedmont Urgent Care Defunct Full time
Patient Service Representative Job Description

The Patient Service Representative plays a vital role in ensuring a positive experience for patients at Piedmont Urgent Care. This individual is the first point of contact between patients and clinical staff, responsible for patient check-in, insurance verification, and various front office duties.

Key Responsibilities:
  • Greet patients and provide clear instructions in a professional manner
  • Analyze health insurance benefits and verify eligibility
  • Maintain the reception area and perform clerical tasks
  • Determine and collect each patient's financial responsibility
  • Assist the practice manager and other staff as required
  • Provide overall support for Physicians and office operations
  • Document Electronic Medical Record (EMR) and maintain confidentiality
  • Ensure HIPAA and OSHA compliance
Minimum Qualifications:
  • High school diploma or equivalent
  • Prefer at least one year experience in a medical office or emergency room setting
  • Urgent care experience preferred, but not required
  • Ability to work 8am to 8pm 3 days/week, rotating weekends and holidays
  • Experience with insurance eligibility and co-pay determination


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