Customer Service Supervisor
2 weeks ago
Position Overview:
The Service Lead plays a crucial role in overseeing the service team, which includes cashiering and recovery functions, while ensuring exceptional customer service and operational standards at the front end.
Key Responsibilities:
- Lead and guide the service team in all cashiering, front-end, and recovery activities within the store.
- Provide constructive feedback to store management regarding team performance.
- Ensure compliance with customer service standards and operational tasks, including recovery and training.
- Act as the primary Manager on Duty (MOD) when present, responsible for opening and closing the store as scheduled.
- Direct floor associates to maintain merchandising and customer service standards, including merchandise presentation and cleanliness.
- Oversee the maintenance and compliance of the Hazardous Waste program.
- Utilize company tools and reports to analyze trends and collaborate with leadership to refine operational plans.
Qualifications:
- High School Diploma, GED, or equivalent work experience is required. Candidates must be at least 18 years old.
- A minimum of two years of retail management experience is preferred.
- Strong decision-making, problem-solving, and interpersonal skills are essential.
- Ability to lift and carry a minimum of 50 pounds, and to perform physical tasks such as unloading freight and moving products.
- Availability to work a flexible schedule of up to 40 hours per week, including nights and weekends.
- Basic proficiency in English literacy, mathematics, and computer skills is required.
We welcome all qualified applicants, including those with criminal histories, in accordance with applicable state and local laws.
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