Customer Service Representative

2 weeks ago


Farmington, Maine, United States Susan Terhune - State Farm Agent Full time
Position Overview

As a Customer Service Representative at Susan Terhune Agency, you will play a vital role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your keen attention to detail, strong customer service abilities, and passion for assisting others will make you an excellent addition to our team.


Key Responsibilities:

  • Build and maintain strong customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
  • Educate clients on various insurance products through a needs-based review process.
  • Utilize effective communication skills to meet customer needs while fostering business growth.

Qualifications:

  • Commitment to exceptional customer service.
  • Able to connect with clients, respond to their inquiries, and foresee their needs.
  • Strong communication skills for assisting customers and collaborating with agency team members.
  • Proactive approach to problem-solving.

Benefits:

  • Competitive hourly pay with commission/bonus opportunities.
  • Potential for career advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Health benefits available.
  • Experience that is valuable for career development.


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