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Service Operations Manager

2 months ago

Farmington, Maine, United States Dead River Company Full time
Position Overview:
The Service Operations Manager oversees the deployment and maintenance of heating systems, ensuring exceptional customer satisfaction while promoting an effective and profitable service operation.

Key Responsibilities:
1. Takes charge of the overall management of service operations, including Field Service, Service Technicians, and Customer Support.
2. Ensures the delivery of high-quality service while optimizing operational efficiency.
3. Collaborates with various teams to enhance service delivery and customer experience.
4. Monitors performance metrics to drive continuous improvement in service operations.
5. Develops training programs for staff to ensure compliance with industry standards and best practices.

Qualifications:
1. Proven experience in service management or a related field.
2. Strong leadership and communication skills.
3. Ability to analyze data and implement effective solutions.
4. Commitment to customer satisfaction and operational excellence.