Customer Experience Team Member

2 weeks ago


Portage, Michigan, United States Michaels Stores Full time
Job Summary
As a Customer Experience Team Member at Michaels Stores, you will play a critical role in delivering exceptional customer experiences, driving sales growth, and maintaining a positive store environment. If you are a customer-focused individual with a passion for art, crafts, and creativity, we encourage you to apply

About Michaels
With over 1,300 stores across 49 states and Canada, Michaels is the leading creative destination in North America. Our mission is to fuel the joy of creativity, inspiring artists and makers of all ages and skill levels. We pride ourselves on our commitment to quality, value, and customer satisfaction.

Key Responsibilities
* Provide top-notch customer service, addressing customer inquiries and resolving issues in a timely manner
* Develop and maintain a thorough knowledge of products, including pricing, features, and promotions
* Collaborate with colleagues to achieve sales goals and support store initiatives
* Participate in ongoing training and development programs to enhance product knowledge and sales skills
* Assist with visual merchandising and store displays to create an engaging shopping experience

Requirements
* High school diploma or equivalent required; some college education preferred
* 1-2 years of retail sales experience, preferably in a customer-facing role
* Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced environment
* Ability to lift up to 25 pounds and stand for long periods of time, as well as climb ladders and stock shelves
* Basic math skills and accuracy with handling cash and operating a point-of-sale system

Benefits
* Competitive hourly wage: $12-$15 per hour, depending on location and experience
* Opportunities for career advancement and professional growth
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* Employee discounts and perks, including 50% off all purchases during employee appreciation week

Work Environment
This position is located in Portage, MI, and requires working a variety of shifts, including mornings, evenings, and weekends.

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