Member Experience Specialist

2 weeks ago


Portage, Michigan, United States Sam's Club Full time
About the Role

This Member Experience Specialist position at Sam's Club requires a dedicated individual who is passionate about delivering exceptional customer service. The successful candidate will be responsible for maintaining a clean, neat, and member-ready area; providing exceptional customer service to members across the club as needed; and answering any questions they may have.

Duties and Responsibilities
  • Ensure products are selected and packaged according to company policies and procedures;
  • Resolve member issues and concerns in a timely and professional manner;
  • Maintain a positive attitude by smiling, greeting, and thanking members;
Requirements
  • Able to maintain a positive attitude in a fast-paced environment;
  • Multitasking skills to handle multiple tasks simultaneously;
  • Problem-solving skills to resolve member issues and concerns;
Benefits and Compensation

We offer a competitive salary, ranging from $16.00 to $23.00 per hour, depending on experience and location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed.



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