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Default Services Specialist
1 month ago
Stellantis Financial Services US is seeking a highly skilled Default Services Specialist to join our team. As a key member of our Default Services team, you will be responsible for ensuring that all default servicing activities for both Retail and Lease Portfolios are handled promptly and in compliance with consumer lending laws and regulations as well as company policies and procedures.
Key Responsibilities- Collaborate with internal teams, borrowers, and third-party vendors to facilitate loss mitigation strategies.
- Ensure default services letters, such as Notice of Intent (NOI) and Application of Proceeds (AOP), are accurate and completed timely.
- Assist in automating processes with Risk Management, Compliance, and Digital teams.
- Support the Specialized Services team and ensure customer satisfaction and adherence to applicable laws.
- Audit and monitor Allied Solutions and/or other outsourcing vendors and provide dashboard reporting back to management.
- Ensure any changes to law and/or regulations are updated in Default Services Process/Procedures and Maps.
- Handle inquiries from the Compliance Department on CFPB, state, and local audit requests.
- Work closely with internal departments, including legal, compliance, and loan servicing teams to resolve complex default-related issues.
- Maintain detailed records of all communications and actions taken on each loan file in compliance with company policies and regulatory requirements.
- A minimum of 3-year related experience with a background of involvement in two or more of the following: Legal, Recovery, Repossession, Remarketing, Bankruptcy, Primary BCPI insurance policies, Total Loss insurance, Loan Documents, or Gap Waivers.
- High School Diploma
- Excellent communication skills.
- Detailed oriented with strong analytical skills.
- Advanced knowledge of MS Excel, MS Word, MS PowerPoint, MS Access.
- Must be able to work in a flexible team environment.
- Capacity to handle multiple priorities ensuring deadlines are met or negotiate new timelines.
- Must be flexible in scheduled time to complete assignments.
- Creative thinking in discovering solutions and redefining processes.
- Embraces change and challenges status quo.
- Overtime required on an as needed basis.
- Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA
- Bachelor degree in Business, Finance, or related field.
The work environment is usually moderate, and the position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.
Stellantis Financial Services US is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay, and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct, and other legitimate business reasons.
