Patient Access Representative

3 days ago


Addison, Illinois, United States Northshore Full time
Job Summary

As a Patient Access Representative at Northshore, you will play a vital role in ensuring the smooth registration process for in-patient, out-patient, emergency room, immediate care, and same day surgery patients. Your primary responsibilities will include pre-registrations, registrations, order management, charge capture, cash collection functions, and medical information systems. You will collect, analyze, and record demographic, insurance/financial, and clinical data from multiple sources, and obtain necessary information and signatures for the above processes. Additionally, you will screen for third-party eligibility and enter medical necessity coding to ensure accurate payment is secured. Your excellent customer service skills will be essential in interacting with patients and their families to ensure their needs are met and they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options.

Key Responsibilities
  • Provide timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions, and medical information systems
  • Collect, analyze, and record demographic, insurance/financial, and clinical data from multiple sources
  • Screen for third-party eligibility and enter medical necessity coding
  • Interact with patients and their families to ensure their needs are met and they understand the hospital's revenue cycle expectations
Requirements
  • High School diploma or GED
  • Manual dexterity to operate various office machines
  • Preferred: Associate degree in business or healthcare, minimum one to two years of registration, scheduling, patient accounts, cash collections, or customer service experience in a healthcare setting
Benefits
  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, and Vision options
  • Tuition Reimbursement
  • Free Parking at designated locations
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off and Holiday Pay
  • Community Involvement Opportunities


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