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Patient Service Representative

2 months ago

Waterville, Maine, United States Northern Light Health Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Northern Light Health. As a key member of our primary care team, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities
  • Schedule and reschedule patient appointments in a timely and efficient manner
  • Manage patient registration and account data with accuracy and attention to detail
  • Answer and direct phone calls, responding to patient inquiries and concerns
  • Process and update patient records, ensuring confidentiality and compliance with HIPAA regulations
  • Perform various administrative tasks, including photocopying, faxing, and data entry
  • Collaborate with healthcare providers and staff to ensure seamless patient care
  • Provide exceptional customer service, responding to patient needs and concerns in a professional and courteous manner
Requirements
  • High School Diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong organizational and time management skills
  • Proficiency in computer software and systems, including electronic medical records
Working Conditions

This role requires the ability to work in a dynamic and fast-paced environment, with potential exposure to stressful situations and abusive or aggressive individuals. The successful candidate will be able to work effectively in a team environment, with a strong focus on patient care and satisfaction.