Parts Guest Service Representative

6 days ago


El Monte, California, United States Penske Motor Group Full time
Job Title: Parts Guest Service Representative

We are seeking a highly motivated and customer-focused Parts Guest Service Representative to join our team at Longo Toyota and Longo Lexus, part of Penske Motor Group. As a key member of our parts department, you will be responsible for providing exceptional service to our guests, answering phone calls, and assisting with online orders and retail sales.

Responsibilities:
  • Answer phone calls and respond to guest inquiries in a timely and professional manner.
  • Process online orders and ensure accurate and timely delivery of parts.
  • Assist guests with finding and purchasing parts, and provide recommendations as needed.
  • Work closely with the parts team to ensure accurate inventory levels and efficient stock management.
  • Provide exceptional customer service and resolve guest complaints in a fair and professional manner.
  • Perform other administrative tasks as needed to support the parts department.
Requirements:
  • High school diploma or equivalent required.
  • Minimum one year of customer service experience preferred.
  • Knowledge of automotive parts and basic mathematical principles.
  • Ability to work in a fast-paced environment and multitask as needed.
  • Excellent communication and interpersonal skills.
Why Join Our Team?

At Longo Toyota and Longo Lexus, we offer a dynamic and supportive work environment, competitive pay and benefits, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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