Parts Guest Service Representative
6 days ago
We are seeking a highly motivated and customer-focused Parts Guest Service Representative to join our team at Longo Toyota and Longo Lexus, part of Penske Motor Group. As a key member of our parts department, you will be responsible for providing exceptional service to our guests, answering phone calls, and assisting with online orders and retail sales.
Responsibilities:- Answer phone calls and respond to guest inquiries in a timely and professional manner.
- Process online orders and ensure accurate and timely delivery of parts.
- Assist guests with finding and purchasing parts, and provide recommendations as needed.
- Work closely with the parts team to ensure accurate inventory levels and efficient stock management.
- Provide exceptional customer service and resolve guest complaints in a fair and professional manner.
- Perform other administrative tasks as needed to support the parts department.
- High school diploma or equivalent required.
- Minimum one year of customer service experience preferred.
- Knowledge of automotive parts and basic mathematical principles.
- Ability to work in a fast-paced environment and multitask as needed.
- Excellent communication and interpersonal skills.
At Longo Toyota and Longo Lexus, we offer a dynamic and supportive work environment, competitive pay and benefits, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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