Business Services Director-Richmond Area
1 week ago
GENEDGE is seeking a highly skilled Business Services Director to lead our operations in the Richmond Area. As a key member of our team, you will be responsible for providing specialist capabilities and acting as the knowledge management hub for your assigned areas of responsibility.
Key Responsibilities:- Be the GENEDGE expert in your respective line of business
- Provide consultations, remote discussions, and site visits with Regional Growth Managers (RGMs) to craft the best solutions to an existing or potential client's situations, challenges, and needs
- Strategize with colleagues and leadership to deliver the best solutions for complex challenges
- Work with GENEDGE RGMs and/or Third-Party resources to scope and cost engagements
- Assist the RGM in proposal development, resourcing, and Salesforce documentation, as requested
- Provide product/service delivery as part of a project delivery team, where warranted
- Support the project closure, impact collection, and reporting process, as required
- Own responsibility for the third-party performance in your respective line of business
- Source and maintain sufficient qualified third-party capacity and capabilities to fulfill the business needs
- Lead services development and implementation based upon market needs, contribution margin potential, and customer impact
- Provide briefings/training to RGMs of service offerings and market and industry trends
- Be responsible for your administrative requirements of GENEDGE employees, such as Time Sheets, Vacation Requests, Expense Reports, Mileage Reports, Required Training, etc.
- Strong knowledge and experience in the service area of OPERATIONS (Process Improvement)
- Efficient project management combined with strong analytical, interpersonal, and presentation skills
- Highly effective communication skills, both written and verbal
- Confident, outgoing, and adaptable to change
- Versatile and able to deal with clients from various walks of life, including small team leadership and participation in strategic engagements at the leadership level [business owner, President, CEO]
- Comfortable using computers, web conferencing, cloud computing, and follow the latest in technology
- Able to deal with stress and work under pressure; e.g., ability to juggle and prioritize a variety of collaboration with RGMs and client deliveries
- Flexible with work hours and schedule to support client needs
- Pass a criminal records background check
- Possess or be able to obtain a Department of Defense secret security clearance
- Maintain a valid motor vehicle driver's license
- A Master's degree or equivalent
- Applicable professional certifications applicable to the operations line of business
GENEDGE is an Equal Opportunity Employer that does not discriminate on the basis of race, color, national origin, sex, religion, sexual orientation, gender identity, disability, age, or veteran's status. Women and minorities are encouraged to apply. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), GENEDGE will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes.
Contact Information: Name: Teddy Martin Email: [removed] Phone: [removed]
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