Airport Customer Service Representative

2 weeks ago


Dublin, Pennsylvania, United States Hertz Full time
Job Summary

We are seeking a highly skilled and customer-focused Airport Customer Service Representative to join our team at Hertz. As a key member of our airport location team, you will be responsible for providing exceptional customer service and ensuring a seamless vehicle return experience for our customers.

Key Responsibilities
  • Manage the vehicle return process, ensuring compliance with Hertz's policies and procedures.
  • Welcome customers with a pleasant greeting and professional attitude, assisting with luggage and answering questions in a friendly manner.
  • Provide customers with an invoice and a full explanation of their charges.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Inspect vehicles and record any new damage or major cleaning requirements, completing required documentation.
  • Check fuel levels and mileage, clearly explaining final charges to customers.
  • Secure vehicle keys from customers and ensure they stay with the vehicle while reminding them to remove personal belongings.
  • Offer assistance as needed.
  • Drive continuous improvement by communicating customer feedback to the team and engaging in action planning to improve operational performance and customer satisfaction.
  • Maintain appearance appropriate for providing best-in-class customer service, in accordance with established guidelines.
Basic Qualifications
  • Possess a passion for customer service and attention to detail.
  • Have a minimum of one year of sales or customer experience in a high-volume or service-oriented environment.
  • Proven strong sales and closing skills, with the ability to communicate in a friendly and engaging manner.
  • Basic computer proficiency.
Requirements
  • Good communication skills, both written and oral, with the ability to communicate in English clearly and proficiently.
  • Work in a fast-paced environment with a variety of tasks, demonstrating excellent organizational and time management skills.
  • Demonstrate professionalism and interpersonal skills.
  • Proven experience of working well within a team.
  • 100% customer focus, with proven experience within a customer-facing environment.
  • Work flexible shifts, including weekends and holidays, and work overtime as required.
  • Work outdoors during all weather conditions.
  • Stand for long periods of time.
  • Lift up to 45 pounds.

Hertz is a global leader in the car rental industry, operating in approximately 9,700 corporate and franchisee locations worldwide. We are committed to providing exceptional customer service and ensuring a seamless experience for our customers.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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