Restaurant Operations Manager

3 weeks ago

Dublin, Pennsylvania, United States SSP Full time
Job Description

We are passionate about bringing unique dining experiences to airports that reflect the local culture.

The Assistant Restaurant Manager plays a crucial role in partnering with the Restaurant General Manager to lead the restaurant team.

Key Responsibilities
  • Recruit, train, and develop a team of Food Travel Experts to deliver exceptional customer service.
  • Implement and maintain guest service standards and brand specifications.
  • Maintain all merchandising standards, display presentations, and signing standards, and monitor inventory levels.
  • Assist with planning daily goals, tasks, and assignments.
  • Develop, plan, and assign daily goals, tasks, and Team Member assignments.
  • Manage, supervise, and evaluate Team Member performance through follow-up and provide feedback, including disciplinary action.
  • Ensure proper completion through follow-up.
  • Assist in monitoring sales performance through the analysis of sales reports and comparison shopping.
  • Maintain adherence to all company policies and procedures, as well as state health/sanitation standards.
  • Manage all office tasks, including management of funds and media, receiving, inventory, purchasing, team member scheduling, and payroll.
  • Perform any other duties as directed by the Restaurant General Manager.
Requirements
  • High School Diploma or equivalent.
  • Minimum of two (2) years of experience in the food & beverage industry, in a management/supervisory capacity.
  • Full Service and/or Quick Service restaurant experience preferred.
  • Proven track record of resolving uncomfortable situations with clients, customers, peers, and direct reports.
  • Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure and deal with high stress situations while exercising sound judgment and decision making.
  • Excellent written and verbal communication.
  • Effective organizational maturity to prioritize daily, weekly, monthly, and yearly activities.

We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality.

We respect and protect human rights and prevent discrimination; and we positively impact our communities.

We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity, and orientation.

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