Air Concierge

We are seeking a highly skilled and customer-focused Air Concierge to join our team at Signature Flight Support Corporation. As an Air Concierge, you will be responsible for providing exceptional service to our general aviation customers, ensuring their needs are met and exceeded.

• Meet and greet incoming general aviation aircraft, marshaling out departing aircraft as needed.
• Provide necessary services to passengers and crew members, including transportation to and from the airport terminal and local hotels.
• Communicate with customers via telephone, fax, face-to-face, email, and ConciAir system or Unicom/air to ground radio.
• Ensure all departing aircraft have requested amenities such as catering, coffee, ice, and newspapers.
• Resolve customer requests, questions, and concerns regarding our services or products.
• Assist customers with loading and unloading baggage as needed.
• Assist with taking fuel orders, catering, and ground transportation as needed.
• Assist crew or passengers with directions or recommendations for food, lodging, etc.
• Assist crew with cleaning of aircraft, removal of garbage, and vacuuming carpets.
• Perform Signature Gold Cap Service if requested by the customer.
• Contact customers by verbal or written communications thanking them for using Signature Flight Support.
• Maintain and stock amenities in customer areas, ensuring the lobby and restroom are clean and free of debris.
• Assist Line Service Technicians and Customer Service Representatives as needed.

• High school diploma or general education degree (GED).
• Minimum of 18 years of age.
• Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies.
• Must be legally authorized to work in the country of employment.
• Must possess strong interpersonal, oral, and written communication skills.
• Must possess a valid state driver's license.
• Previous customer service experience preferred.

The Air Concierge will work in a fast-paced environment, performing tasks in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks will be performed inside and outside near stationary and moving aircraft, including spinning propellers and engines.

• Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Occasionally lift and/or move up to 40 pounds.
• Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
• Communicate clearly with peers, internal, and external customers.
• Read and interpret documents such as safety rules and procedure manuals.
• Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area, and volume.
• Write routine reports and correspondence.
• Drive vehicles in areas congested with aircraft, moving and stationary vehicles, and equipment requiring the ability to identify and distinguish colors, judge distances, and spatial relationships.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Handle and prioritize multiple projects concurrently.
• Wear uniform and insignia as prescribed by the Company.
• Report to work in a regular and timely basis.