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Vice President of Operations
2 months ago
Harris Education Solutions is seeking a seasoned leader to drive the success of our operations and customer success teams. As Vice President of Operations, you will be responsible for managing and ensuring the success of processes, staff performance, and financial achievement for our Professional Services and Maintenance teams.
Key Responsibilities:
- Manage and ensure the success of processes, staff performance, and financial achievement for the Professional Services team.
- Manage and ensure the success of processes, staff performance, and financial achievement for the Maintenance team.
- Develop and implement business processes and procedures to drive efficiency and effectiveness.
- Lead and manage a team of operations and customer success professionals.
- Collaborate with cross-functional teams to drive business growth and improvement.
Requirements:
- 5+ years of management experience.
- A bachelor's degree or a combination of relevant training and experience.
- Experience in enterprise software implementations and support.
- Strong business process development and budget management skills.
- Experience in leading customer service and/or implementation.
- Excellent communication skills – able to influence others on vision and goals.
- Ability to manage multiple items in a fast-paced environment.
- Finance experience – understanding EBITA, P&L, ARR/IRR.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader looking to drive growth and success, we encourage you to apply.
", "company": "Harris Education Solutions", "location": "Remote (US or CA)", "job_type": "Full-time"}