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Vice President of Community Management Leadership

1 month ago

Houston, Texas, United States Rise Association Management Group Full time
Job Title: Vice President of Community Management

Rise Association Management Group is seeking a highly skilled and experienced Vice President of Community Management to lead our regional directors and portfolio directors. This role will focus on client and staff retention, overseeing client operations and fulfillment, and driving client profitability.

Key Responsibilities:
  • Lead, manage, and hold regional directors and portfolio directors accountable for achieving operational and financial goals.
  • Foster a high-performance culture within the community management teams, ensuring alignment with company values and objectives.
  • Provide guidance and support in handling escalated property or supervisory issues, ensuring timely and effective resolution.
  • Develop and implement strategies to retain both clients and staff, fostering long-term relationships and satisfaction.
  • Oversee staff training and development to ensure the team is equipped with the skills and knowledge needed to excel.
  • Ensure operational excellence by overseeing the fulfillment of client contracts and expectations.
  • Monitor and improve the quality of community management services, ensuring all client-facing activities meet or exceed standards.
  • Collaborate with other department heads to ensure seamless integration of services and operations.
  • Drive profitability through efficient client operations, ensuring that each client relationship is managed in a cost-effective manner.
  • Analyze and optimize financial performance across all portfolios, identifying areas for improvement and taking action to maximize profitability.
Qualifications:
  • Proven experience in a senior leadership role, preferably in property or community management.
  • Strong leadership skills with the ability to manage multiple teams and hold them accountable for results.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Experience with client retention, staff development, and operational efficiency.
  • Ability to work in a fast-paced environment with high expectations for performance.
  • Experience in driving client profitability and improving financial outcomes.
What We Offer:
  • A dynamic work environment with opportunities for career growth and leadership.
  • Competitive and flexible salary based on experience.
  • Direct collaboration with senior leadership to influence the future of community management at Rise AMG.
  • Benefits: 20 Days PTO per Year + 11 Paid Holidays, Group Health (75% Employer Paid), Life & AD&D, Dental, Vision, Short-Term Disability, 401(k).