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Customer Service Leader

2 months ago

New York, New York, United States Food Lion Full time
Job Title: Customer Service Leader

Food Lion is seeking a Customer Service Leader to provide fast, easy, flexible, and friendly service to our customers. As a key member of our team, you will be responsible for maintaining high standards of customer service, ensuring a positive shopping experience, and contributing to the success of our store.

Key Responsibilities:
  • Provide exceptional customer service, engaging with customers to create a positive shopping experience
  • Ensure store office functions are completed accurately and on time, communicating all cash variances to the Assistant Customer Service Manager
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
  • Ensure work station and front end area of the store has a neat and clean presentation
  • Perform tasks as a sales associate when scheduled or as needed, and as a customer lead to ensure service standards are maintained
  • Adhere to all company guidelines, policies, and standard practices
Requirements:
  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
Physical Requirements:
  • Ability to use computers and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.