Team Leader

5 days ago

New York, New York, United States Crate & Barrel Full time
Team Leader - Customer Experience & Outreach

We're seeking a driven and results-oriented Team Leader to join our team at Crate & Barrel. As a key member of our leadership team, you will be responsible for leading a functional team and managing associate workload to drive sales, customer satisfaction, and operational excellence.

Key Responsibilities:

  • Lead designated functional teams and manage associate workload to achieve business objectives
  • Coach associates on exceptional performance and maintain a strong visible presence to drive customer satisfaction
  • Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, and policies and procedures
  • Maintain an understanding of new store initiatives and communicate changes to associates to ensure seamless execution
  • Foster a culture of sales excellence by promoting and driving sales, maintaining awareness of current product in-store and not in-store
  • Review KPI results and work with the Assistant Store Leader to identify opportunities and corrective actions to drive business growth
  • Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback, and associate performance
  • Ensure all customers receive gracious, quick, and efficient service by setting expectations and modeling behaviors

Requirements:

  • A sense of personal style with a discerning eye and passion for design and home furnishings
  • Strong communication and interpersonal skills to build strong relationships with associates and customers
  • High school diploma/GED or equivalent

Preferred Qualifications:

  • 1+ years customer service or retail experience
  • Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends
  • Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night

Compensation:

Minimum Starting Rate: $18.00 Hourly Up to: $23.00 Hourly Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long-term incentives.

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