Field Service Specialist
2 days ago
About the Role
At Canon, we're seeking a skilled professional to join our team as a Field Service Technician. This role requires a unique blend of technical expertise and problem-solving skills to diagnose and repair complex equipment.
Your Impact
We're looking for an individual who can:
- Diagnose and troubleshoot technical issues using established procedures and protocols.
- Service and repair designated equipment to meet Canon's high standards and specifications.
- Maintain a working knowledge of multiple product groups, including troubleshooting and diagnostics.
- Provide efficient, responsive, and accurate maintenance services to meet customer demands.
- Properly maintain technical information, Field Service Reports, and other relevant documentation.
- Provide direction and guidance to less experienced technicians.
- Escalate technical and customer service-related issues to ensure timely resolution.
About You: The Skills & Expertise You Bring
We're looking for a dedicated individual with:
- A high school diploma or equivalent, plus 1-2 years of related experience.
- A basic understanding of internet environments and the ability to complete our introductory training program.
- The ability to travel and work in a 24/7 environment, including shift work and on-call rotations.
- The capability to lift 50 pounds and be active for more than 50% of the workday.
- Required to obtain necessary security clearances to access customer premises.
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