Field Service Specialist

2 days ago


Wilmington, Delaware, United States Canon Full time

About the Role

At Canon, we're seeking a skilled professional to join our team as a Field Service Technician. This role requires a unique blend of technical expertise and problem-solving skills to diagnose and repair complex equipment.

Your Impact

We're looking for an individual who can:

  • Diagnose and troubleshoot technical issues using established procedures and protocols.
  • Service and repair designated equipment to meet Canon's high standards and specifications.
  • Maintain a working knowledge of multiple product groups, including troubleshooting and diagnostics.
  • Provide efficient, responsive, and accurate maintenance services to meet customer demands.
  • Properly maintain technical information, Field Service Reports, and other relevant documentation.
  • Provide direction and guidance to less experienced technicians.
  • Escalate technical and customer service-related issues to ensure timely resolution.

About You: The Skills & Expertise You Bring

We're looking for a dedicated individual with:

  • A high school diploma or equivalent, plus 1-2 years of related experience.
  • A basic understanding of internet environments and the ability to complete our introductory training program.
  • The ability to travel and work in a 24/7 environment, including shift work and on-call rotations.
  • The capability to lift 50 pounds and be active for more than 50% of the workday.
  • Required to obtain necessary security clearances to access customer premises.


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