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Customer Service Specialist

2 months ago

Atlanta, Georgia, United States Paw Oasis Pet Resort Full time
Job Overview

Position Summary:

Paw Oasis Pet Resort is seeking a part-time Receptionist with a solid background in customer service, a demonstrated ability in sales, excellent phone communication skills, meticulous attention to detail, and the capability to manage multiple tasks in a dynamic environment. Willingness to assist with animal care and other duties as required is essential.

About Our Organization:

Paw Oasis Pet Resort is a premier luxury facility offering dog daycare, boarding, and grooming services. Our mission is to deliver outstanding customer service and exceptional care in a lavish resort setting. We are committed to fostering a positive and engaging environment for both our clients and their pets.

Work Schedule:

The shifts for this role are from 6:45 AM to 12:30 PM and 1:45 PM to 6:45 PM, Monday through Friday, with rotating Saturdays from 7:45 AM to 5:15 PM. Availability on Sundays from 1:45 PM to 5:15 PM is required during peak periods. Flexibility in scheduling is preferred, with a focus on availability during holidays and summer months.

Compensation:

The hourly wage ranges from $14 to $17, including tips. There is a strong emphasis on suggestive selling during client check-ins, with established sales targets and potential bonuses for performance. If you thrive in a customer-focused environment and enjoy engaging with both people and pets, this role may be an excellent match for you.

Key Responsibilities:

  • Promote and sell our facility's services
  • Deliver exceptional customer service
  • Manage incoming phone calls
  • Process payments
  • Check in and out boarding, daycare, and grooming clients
  • Input data for new customers
  • Schedule appointments
  • Address customer inquiries and resolve complaints
  • Provide information to prospective clients
  • Attract new customers
  • Create and post content on social media

Qualifications:

Ideal Candidate Attributes:

  • Outgoing personality with excellent interpersonal skills
  • Proactive in suggesting services and upselling
  • Highly organized and detail-oriented
  • Able to handle multiple tasks efficiently
  • Maintains composure in high-pressure situations

Are you passionate about providing excellent service and have a love for animals? If so, this position could be the right fit for you.

Experience Requirements:

  • Minimum of 3 years in face-to-face customer service
  • At least 1 year of experience in suggestive selling within retail, food, spa, or similar sectors
  • 2 years of experience in reception or administrative roles
  • A total of 5 years of relevant work history

About Our Company:

At Paw Oasis Pet Resort, we distinguish ourselves from other facilities through our commitment to excellence in pet care. Our leadership has over 15 years of experience in the pet industry, ensuring that our policies and practices prioritize the well-being of animals. We uphold high standards and a structured daily routine centered on safety and quality, guided by our core values of relationship building, communication, confidence, strong work ethic, positive attitude, urgency, and innovative thinking.