Patient Access Representative

12 hours ago


East Hartford, Connecticut, United States Ensemble Health Partners Full time
Job Title: Patient Access Specialist

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient flow of patient information and services.

Job Responsibilities:
  • Perform admitting duties for all patients admitted for services at the hospital, ensuring accurate and timely completion of medical necessity and compliance checks.
  • Assign accurate MRNs, collect insurance information, and process physician orders while providing excellent customer service.
  • Operate the telephone switchboard, relay incoming and outgoing calls, and provide compassionate customer service.
  • Utilize quality auditing and reporting systems to ensure accounts are corrected and provide statistical data to Patient Access leadership.
  • Pre-register patient accounts prior to visits, collect demographic and insurance information, and explain general consent for treatment forms.
  • Review eligibility responses in insurance verification systems and select applicable insurance plan codes.
Requirements:
  • 1+ years of customer service experience
  • High School Diploma/GED required
  • CRCR certification required within 6 months of hire
What We Offer:
  • A comprehensive benefits package, including healthcare, time off, retirement, and well-being programs
  • A culture that values collaboration, growth, and innovation
  • Professional development opportunities, including certification and tuition reimbursement
  • Quarterly and annual incentive programs for outstanding performance

Ensemble Health Partners is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities. We are committed to creating a diverse and inclusive work environment that values and respects all employees.



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