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Patient Access Coordinator

2 months ago

East Hartford, Connecticut, United States Ensemble Health Partners Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth operation of our healthcare facility by performing admitting duties for all patients admitted for services.

Key Responsibilities
  • Assign accurate Medical Record Numbers (MRNs) and complete medical necessity/compliance checks
  • Provide proper patient instructions and collect insurance information
  • Receive and process physician orders and utilize an overlay tool to ensure accurate data entry
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls
  • Adhere to policies and provide excellent customer service in all interactions
  • Conduct audits of accounts and ensure accurate and timely completion of forms
  • Pre-register patient accounts prior to visits and collect point-of-service collections and past due balances
  • Explain general consent for treatment forms to patients/guarantors/legal guardians and obtain necessary signatures
  • Review eligibility responses in insurance verification systems and select applicable insurance plan codes
  • Distribute and document patient education documents and forms
Requirements
  • 1+ years of customer service experience
  • High School Diploma/GED
  • Certification in Revenue Cycle (CRCR) required within 9 months of hire
What We Offer
  • A comprehensive benefits package
  • Professional development opportunities, including tuition reimbursement and certification programs
  • A collaborative and innovative work environment
  • Recognition and rewards for outstanding performance