Call Center Representative, Primary Care Internal Medicine

3 weeks ago


Largo, Florida, United States University of Maryland Medical System Full time

Located in the heart of Prince George's County, our state-of-the-art medical center provides improved access to primary and ambulatory care services. As a Call Specialist, you will play a critical role in ensuring the smooth registration and scheduling of patient appointments by telephone, in compliance with established protocols.

Key Responsibilities:
  • Registration and Scheduling: Schedule patients using the applicable scheduling system for the department, including routine and add-on exams and complex radiological exams prior to the patient's arrival.
  • Insurance Verification/Authorization: Verify insurance eligibility using applicable eligibility systems and ensure that managed care carve-outs are adhered to.
  • Customer Service: Provide courteous, friendly, and respectful service to patients, responding promptly and appropriately to their questions, concerns, and complaints.

Requirements:

  • Education: High School or GED, with some college-level coursework preferred.
  • Experience: At least one year of experience in patient registration and scheduling, medical insurance screening and verification in an outpatient environment, with telephone call center experience preferred.

Why Join Our Team:

As a Call Specialist, you will have the opportunity to work in a dynamic and fast-paced environment, providing excellent customer service and ensuring the smooth operation of our medical center. If you are a detail-oriented and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.


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