Nutrition Contact Center Representative

4 weeks ago


Largo, Florida, United States HealthTrust Supply Chain Full time
Job Summary

The Culinary Call Center is a critical component of our patient foodservice operations, serving as the primary point of contact for patients, family members, and nursing staff seeking to submit requests and preferences for food, beverages, and meal services. As a Nutrition Contact Center Agent, you will be responsible for providing exceptional customer service, processing meal requests, and ensuring timely and accurate processing of all meal orders, tray tickets, and diet office reports.

Key Responsibilities
  • Answer calls in a centralized call center, processing patient foodservice requests and resolving issues in a timely and courteous manner.
  • Provide exceptional customer service, ensuring patient satisfaction and safety.
  • Process meal requests, tray tickets, and diet office reports, maintaining accurate and up-to-date records.
  • Identify and troubleshoot issues, notifying management or on-duty leads as necessary.
  • Maintain confidentiality and adhere to strict patient confidentiality policies.
Requirements
  • High School Diploma or equivalent (GED) required; Associate Degree or higher in a related field preferred.
  • 2-3 years of experience in hospital foodservice, diet office, or customer service required; previous experience in healthcare patient foodservice and/or call center environment preferred.
  • Knowledge of modified diets, foodservice, and culinary activities and duties, terminology, and nomenclature preferred.
  • Computer experience with all aspects of food service, including Diet Office and/or Call Center processes, preferred.
About HealthTrust Supply Chain

HealthTrust Supply Chain is a critical part of HCA Healthcare's strategy, focused on improving performance and reducing costs. We develop, apply, and monitor cost-efficient initiatives and programs for HCA Healthcare, improving facility efficiency and allowing medical professionals to focus on patient care.



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