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Service Manager Supervisor/Crew Lead

2 months ago

SaintAubinsurGaillon, Normandie, United States The Contractor Consultants Full time
Job Summary

We are seeking a highly skilled and experienced Service Manager Supervisor/Crew Lead to join our team at The Contractor Consultants. As a key member of our operations team, you will be responsible for overseeing a team of technicians and ensuring the successful completion of property maintenance and repair requests.

Key Responsibilities
  • Team Leadership
    • Maintain a healthy team environment by conducting regular touchpoints with technicians and fostering a culture of collaboration and respect.
    • Ensure technicians maintain high-quality work and adherence to company standards.
    • Address concerns raised by technicians and clients, implementing improvements based on feedback.
    • Lead by example, staying positive and calm under pressure, and motivating the team to achieve high performance.
  • Work Order Management
    • Review daily schedules and due dates to ensure timely completion of work orders.
    • Ensure technicians follow established guidelines for safety regulations and standards while completing work orders.
    • Oversee the documentation of completed work and any pending tasks, maintaining detailed records of maintenance and repair activities, including parts used and time spent.
    • Provide accurate estimates to clients for repair and maintenance work.
  • Client Satisfaction
    • Ensure the team performs maintenance and repairs to a high standard, using appropriate tools and techniques, adhering to best practices, and following manufacturer guidelines.
    • Maintain a professional demeanor, being courteous and respectful towards clients, tenants, and property owners/managers.
    • Maintain a professional appearance and address tenant concerns positively, providing only necessary details about the work to be done.
Requirements
  • Experience as a team/crew lead or field supervisor in the maintenance or construction industry.
  • Solid knowledge of construction, maintenance, and home improvement concepts, including carpentry, drywall and painting, minor plumbing, minor electrical work, and appliance repair/installation.
  • Ability to perform tasks such as deck repairs, trim installation, door replacements, flooring repairs, drywall repair and replacement, interior and exterior painting, faucet installation, drain cleaning, toilet replacement, light fixture installation, and more.
  • Own reliable transportation and a standard set of tools.
  • Valid Driver's License and a good driving record.
  • Ability to pass a criminal background check.
Benefits
  • Retirement Plan Options
  • Paid Time Off
  • Performance or Annual Bonuses
Schedule
  • 8 hour shift
  • Monday to Friday
Work Location
  • Chapel Hill, Durham, Raleigh, NC