Club Engagement Specialist

1 week ago


Baltimore, Maryland, United States Planet Fitness Full time
Job Summary

We're seeking a motivated and customer-focused individual to join our team as a Member Services Representative PT. In this role, you'll be responsible for providing exceptional customer service, handling membership inquiries, and maintaining the overall cleanliness of the club.

Key Responsibilities:
  • Provide warm welcomes to members, prospective members, and guests, exceeding their expectations through outstanding customer service.
  • Manage front desk activities, including phone calls, membership checks, and new member sign-ups.
  • Address member concerns and escalate issues to management as needed.
  • Collaborate with other team members to ensure seamless operations and deliver exceptional member experiences.
Requirements:
  • Previous experience in customer-facing roles, preferably in the fitness industry.
  • Strong communication and interpersonal skills, with the ability to build rapport with members and colleagues.
  • Basic computer proficiency and ability to learn our systems.
  • Punctual and reliable, with a strong work ethic and commitment to excellence.
  • Ability to work effectively in a team environment and maintain a positive attitude under pressure.
Compensation and Benefits

Our compensation package includes $14.00 per hour, along with opportunities for advancement and professional growth. We also offer a dynamic and supportive work environment, making it an excellent choice for those looking to start or advance their careers in the fitness industry.

About Planet Fitness

Planet Fitness is a leading fitness center chain with over 2,000 locations across the United States. Our mission is to provide a Judgement Free Zone where members can achieve their fitness goals without intimidation or judgment. We're passionate about delivering exceptional customer service and creating a welcoming environment for our members.



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