Insurance Specialist

8 hours ago


Baltimore, Maryland, United States MCI Full time

We are seeking a highly motivated and dedicated Licensed Life and Health Insurance Specialist to join our team at MCI. This is a full-time position based in Missouri, offering a competitive compensation package, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

About the Role

As an Insurance Specialist, you will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. You will be responsible for providing information about various healthcare options and insurance policies, helping customers choose the appropriate policy, and engaging with customers to understand their requirements and provide relevant solutions.

  • Key Responsibilities:
  • Provide information to customers about various healthcare options and insurance policies.
  • Help customers choose the appropriate insurance policy that fits their needs.
  • Engage with customers to understand their requirements and provide relevant solutions.
  • Ensure that all activities and advice comply with insurance regulations and company policies.
  • Deliver high-quality service to ensure customer satisfaction and retention.
  • Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
  • Maintain accurate and up-to-date customer information and documentation.
  • Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
  • Promote various insurance products and services to meet sales targets and business objectives.
  • Resolve any concerns that customers may have with their insurance policies.
  • Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
  • Participate in ongoing training and professional development to maintain licensure and improve skills.
About You

To be successful in this role, you must hold a valid Healthcare Insurance License and have previous call center experience. You should be proficient in Microsoft Word, Excel, PowerPoint, and Outlook, with excellent oral and written communication skills. Strong organizational abilities, interpersonal skills, and the ability to multitask effectively are also essential.

A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds is required, along with two 21" monitors and a hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic. Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems. You must provide your own headset, which will be recommended during the interview process.

About MCI

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We value diversity and inclusion, offering a collaborative work environment and professional development opportunities to our employees.

The estimated salary for this position is $50,000-$60,000 per year, depending on experience and qualifications. If you are a motivated and dedicated individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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