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Client Relations Specialist
2 months ago
About the Role: Staff My Agency is seeking a dedicated and compassionate individual to fill the position of Customer Service Representative. This role is centered around providing exceptional customer support for a reputable insurance agency.
Key Responsibilities:
- Manage incoming calls and warmly welcome clients.
- Build and maintain customer relationships, ensuring follow-up as necessary.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
- Employ a customer-centric approach to educate clients about various insurance products.
What We Offer:
- Competitive salary with commission and bonus opportunities.
- Paid time off, including vacation and personal/sick days.
- Valuable experience in the insurance industry.
- Opportunities for professional growth and advancement within the agency.
Qualifications:
- Previous experience in customer service is preferred.
- Strong communication skills, both written and verbal.
- Self-driven and detail-oriented.
- Proactive problem-solving abilities.
- Capability to work collaboratively in a team setting.
- Proficient in assessing customer needs and conducting effective interviews.
- Ability to connect and relate effectively with clients.
- Must be able to obtain a Property Casualty license.
- Must be able to obtain a Life and Health license.
This position is with an independent contractor agent, and employees must successfully complete all necessary licensing requirements and training programs.
