Member Team Lead

6 days ago


Greensboro, United States Sam's Club Full time
Member Service Expert

At Sam's Club, we're looking for a skilled Member Team Lead to join our team. As a Member Team Lead, you will be responsible for providing exceptional member service by acknowledging members, identifying their needs, and assisting them with purchasing decisions. You will also be responsible for supervising associates, communicating goals and feedback, and training associates on processes and procedures.

Key Responsibilities:
  • Provide exceptional member service by acknowledging members, identifying their needs, and assisting them with purchasing decisions.
  • Supervise associates, communicate goals and feedback, and train associates on processes and procedures.
  • Handle claims and returns, zone the area, arrange and organize merchandise, and identify shrink and damages.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved.

Benefits:
  • Competitive pay
  • Performance-based bonus awards
  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Requirements:
  • 6 months retail experience, including operating front-end equipment
  • 6 months customer service experience
  • Must be 18 years of age or older

Preferred Qualifications:
  • Leading a front-end team
  • Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others

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