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Mailroom Coordinator

2 months ago

Chicago, Illinois, United States Compass Group, North America Full time
Job Summary

Accurately and promptly process all mail and distribution services items with the highest level of customer service.

Key Responsibilities:
  • Receive, sort, deliver, pick up, and process courier items, interoffice mail, magazines, and all classes of United States Postal Services (USPS) mail.
  • Verify and keep records on incoming and outgoing shipments and prepare items for shipment.
  • Track courier and accountable items (FedEx, UPS, Certified Mail, etc.).
  • Properly package, mark, label, and process all non-hazardous and hazardous materials by using courier-specific software (FedEx, UPS, DHL, etc.).
  • Research and route unidentified and generic mail.
  • Coordinate, stage, and transport bulk mail items.
  • Receive, log, deliver, and track messenger items.
  • Follow all processes established in the client standard operating procedures (SOP's).
  • Monitor packages for hazardous and suspicious materials.
  • Follow established customer inquiry processes and respond to customer needs and requests.
  • Maintain accurate records of customer inquiries and fulfillment of requests.
  • Perform other duties as assigned.
Requirements:
  • High School diploma or equivalent.
  • Relevant prior customer service experience.
  • Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
  • Preferred working knowledge of domestic and international shipping of dangerous and non-dangerous goods, including country-specific guidelines.
  • Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx, etc.).