HVAC Counter Support Specialist

4 days ago


Durham, North Carolina, United States Johnstone Supply - J Team Group Full time
Job Title: HVAC Counter Support Specialist

About Us: Johnstone Supply - J Team Group is a leading distributor of HVAC equipment and supplies. We are seeking a highly skilled HVAC Counter Support Specialist to join our team.

Job Description: As an HVAC Counter Support Specialist, you will be responsible for providing exceptional customer service and support in our counter sales environment. Your primary duties will include assisting customers with special orders and non-stock items, providing product recommendations and price quotes, and supporting store and counter staff with large line-item orders and job quotes.

Responsibilities:
  • Assist customers/counter with ALL special orders and non-stock items
  • Provide product recommendations and/or price quotes
  • Support store and counter staff with Large line-item orders and job quotes
  • Direct ships - verifying shipping and freight. Bill customer and receive in PO
  • Work with branch manager to develop and execute sales promotions
  • Point of contact for ALL web orders
  • Overseeing pickup lockers

Requirements:
  • High School Diploma / GED required OR equivalent combination of education and experience
  • Clean driving record
  • Minimum 3 years of HVAC customer service or sales experience
  • Experience with computer or barcode-driven inventory management systems
  • Must be able to read blueprint to perform mechanical take-offs

Salary: Estimated $55,000 - $65,000 per year based on location and experience.

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