Lead Customer Experience Associate

3 days ago


Lancaster, Pennsylvania, United States Burlington Full time

**Job Summary:**

Burlington is seeking a talented Lead Customer Experience Associate to join our team in Lancaster. The successful candidate will be responsible for leading day-to-day customer service initiatives, inspiring associates to provide exceptional service, and maintaining a customer-first focus.

The ideal candidate will have strong leadership skills, a friendly demeanor, an interest in retail, and the ability to thrive in a fast-paced environment. You will be responsible for driving improvement of friendliness, speed of checkout, and customer feedback surveys, and coordinating meal and break periods.

The role requires flexibility, including working early mornings, nights, weekends, and holidays as required. Physical demands include lifting and moving boxes weighing 40 lbs or more, and standing/walking for extended periods.

**Benefits Package:**

A competitive salary of $13-$13 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, paid time off, paid holidays, and paid sick time in accordance with applicable law.



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