Customer Experience Ambassador

9 hours ago


Lancaster, Pennsylvania, United States The High Companies Full time
Job Overview

We are seeking a Customer Experience Ambassador to join our team at High Hotels Ltd. in PA & NJ. The ideal candidate will be responsible for delivering exceptional guest service and ensuring a positive experience for our customers.

Salary and Benefits

The estimated annual salary for this position is $45,000 - $60,000, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement.

Job Description

Key Responsibilities:

  • Provide exceptional guest service and respond to customer inquiries in a timely and professional manner.
  • Ensure that all guest rooms and public areas are clean and well-maintained.
  • Assist with check-in and check-out procedures, as well as handle any issues related to room assignments or amenities.
  • Participate in ongoing training and development programs to enhance knowledge and skills.
Requirements and Qualifications

To be successful in this role, you should have:

  • A high school diploma or equivalent required; some college or associate's degree preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy in handling cash and credit transactions.
Benefits and Perks

In addition to a competitive salary and comprehensive benefits package, we offer:

  • A fun and dynamic work environment.
  • Opportunities for career advancement and professional growth.
  • A discount program for hotel stays and other company services.


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