Guest Services Representative

2 weeks ago

Gaithersburg, Maryland, United States Residence Inn Gaithersburg Full time

Compensation Type:
Hourly

Company Overview:
Highgate Hotels is a leading real estate investment and hospitality management firm recognized for its innovative approach within the industry. With a strong presence in major U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is also expanding rapidly in Europe, Latin America, and the Caribbean. The company's diverse portfolio encompasses properties with an aggregate asset value exceeding $20 billion, generating over $5 billion in cumulative revenues. Highgate offers expert guidance throughout all phases of the hospitality property cycle, from planning and development to recapitalization or disposition. The firm is adept at creating unique hotel brands and employs industry-leading proprietary revenue management tools to optimize performance and enhance asset value. With a seasoned executive team comprised of some of the industry's most experienced hotel management professionals, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location:
Residence Inn Gaithersburg

Position Overview:
The Front Office Agent plays a crucial role in delivering attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy rates.

Key Responsibilities:

  • Respond to guest inquiries regarding local attractions, transportation, and entertainment options.
  • Adhere to all cash handling and credit policies.
  • Stay informed about all rates, packages, and special promotions.
  • Maintain familiarity with all in-house groups.
  • Be aware of closed-out and restricted dates.
  • Gather all necessary information when processing room reservations and follow the established rate-quoting procedure.
  • Possess knowledge of hospitality terminology.
  • Understand emergency procedures and assist as necessary.
  • Facilitate check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Utilize proper two-way radio etiquette when communicating with colleagues.
  • Comprehend and operate all relevant aspects of the Front Desk computer system.
  • Complete all tasks and duties on the shift checklist promptly and efficiently.
  • Conduct bucket checks, room rate verification reports, and housekeeping reports.
  • Balance and prepare individual paperwork for shift closure in accordance with hotel standards.
  • Promote and maintain guest programs and promotions.
  • Ensure a clean and organized work area.
  • Assist guests with safe deposit box services.

Qualifications:

  • College coursework in a related field is beneficial.
  • Experience in a hotel or related field is preferred.
  • A high school diploma or equivalent is required.
  • Computer proficiency is necessary.
  • Customer service experience is preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Effective verbal and written communication skills with all levels of employees and guests are essential.
  • Ability to listen, understand, and clarify concerns raised by guests and staff.
  • Capable of multitasking and prioritizing departmental functions to meet deadlines.
  • Approach all interactions with guests and employees in a friendly and service-oriented manner.
  • Regular attendance in compliance with hotel standards is required.
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
  • Comply with hotel standards and regulations to promote safe and efficient operations.
  • Maximize productivity efforts, identify problem areas, and assist in implementing solutions.
  • Effectively handle problems, including anticipating, preventing, identifying, and resolving issues as necessary.
  • Ability to understand and apply complex information from various sources to meet objectives.
  • Willingness to cross-train in other hotel-related areas.
  • Maintain confidentiality of information.
  • Show initiative by anticipating guest or operational needs.
  • Perform other duties as assigned by management.

  • Guest Services Representative

    2 weeks ago

    Gaithersburg, Maryland, United States Residence Inn Gaithersburg Full time

    Compensation Type: Hourly Company Overview: Residence Inn Gaithersburg is a leading establishment in the hospitality sector, recognized for its commitment to providing exceptional service and innovative solutions in the lodging industry. Our properties are strategically located in key markets, ensuring a premium experience for our guests.Position Overview:...

  • Guest Services Representative

    2 weeks ago

    Gaithersburg, Maryland, United States Residence Inn Gaithersburg Full time

    Compensation Type: Hourly Company Overview: Highgate Hotels is a leading real estate investment and hospitality management firm recognized for its innovative approach in the industry. With a strong presence in key U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is also expanding into Europe, Latin America, and the...

  • Guest Services Coordinator

    2 weeks ago

    Gaithersburg, Maryland, United States Kisco Senior Living Full time

    Position Overview:The Guest Services Coordinator at Kisco Senior Living is dedicated to delivering outstanding customer service at the front desk, fostering a welcoming, safe, and friendly environment for all residents and visitors.Daily Responsibilities:Oversee the entry and exit of residents and guests within the community.Assist residents with their...

  • Server Representative

    5 days ago

    Gaithersburg, Maryland, United States The Melting Pot Full time

    Job Summary:The Melting Pot is seeking a skilled Server Representative to join our team. As a Server Representative, you will be responsible for providing exceptional customer service and ensuring a memorable dining experience for our guests.Key Responsibilities:Guest Relations: Promote and maintain positive guest relations by being attentive, friendly, and...

  • Customer Service Representative

    2 hours ago

    Gaithersburg, Maryland, United States free-classifieds-usa Full time

    About the Role:We are seeking a highly skilled and customer-focused Guest Service Expert to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Responsibilities:Provide exceptional customer service to...

  • Customer Service Representative

    5 days ago

    Gaithersburg, Maryland, United States Vasili's Kitchen Full time

    Job Summary:Vasili's Kitchen is seeking a highly motivated and customer-focused individual to join our team as a Server Assistant. As a Server Assistant, you will play a vital role in ensuring that our guests have an exceptional dining experience.Key Responsibilities:Provide exceptional customer service to guests, ensuring their needs are met and...

  • Customer Service Representative

    7 days ago

    Gaithersburg, Maryland, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Service Desk Associate at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.Key...

  • Customer Service Representative

    4 days ago

    Gaithersburg, Maryland, United States MLM Home Improvement Full time

    Job Title: Customer Service RepresentativeAt MLM Home Improvement, we are a leading construction company in the Mid-Atlantic region, dedicated to delivering exceptional customer service and high-quality products. We are seeking a highly motivated and results-driven Customer Service Representative to join our team.Job Summary:The Customer Service...

  • Customer Service Representative

    4 days ago

    Gaithersburg, Maryland, United States MLM Home Improvement Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:MLM Home Improvement is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for generating interest and setting appointments with homeowners in an assigned territory.Key...

  • Customer Service Representative

    2 days ago

    Gaithersburg, Maryland, United States Brian Robinson - State Farm Agent Full time

    **About the Role**As a Customer Service Representative with Brian Robinson - State Farm Agent, you will play a vital role in providing exceptional customer service to our clients. If you are a people-oriented individual with excellent communication skills and a passion for helping others, this could be the perfect opportunity for you.**Key...

  • Bilingual Customer Service Representative

    5 days ago

    Gaithersburg, Maryland, United States Christian Durand - State Farm Agency Full time

    Job OpportunityWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Christian Durand - State Farm Agency. As a bilingual (Spanish/English) representative, you will play a crucial role in delivering exceptional customer service and enhancing the overall State Farm Insurance customer experience.Key...

  • Customer Service Representative

    3 hours ago

    Gaithersburg, Maryland, United States John Cooper - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and financial services products.Key...

  • Lube Center Service Representative

    4 days ago

    Gaithersburg, Maryland, United States WLR Automotive Group Full time

    Job Summary:The Lube Center Service Representative is a key member of the WLR Automotive Group team, responsible for providing exceptional customer service and ensuring a positive experience for every customer who visits our lube center. As a Customer Service Associate, you will be the first point of contact for our customers, setting the tone for their...

  • Customer Service Representative

    4 days ago

    Gaithersburg, Maryland, United States State Farm Insurance Full time

    Job Description**Job Summary**We are seeking a highly motivated and customer-focused Insurance Customer Service Representative to join our team at State Farm Insurance. As a key member of our team, you will be responsible for providing exceptional customer service, answering insurance-related inquiries, and helping customers navigate our products and...

  • Customer Service Representative

    4 days ago

    Gaithersburg, Maryland, United States Donna Taylor - State Farm Agent Full time

    Job OverviewWe are seeking a highly organized and efficient professional to join our team as a Customer Service Representative at Donna Taylor - State Farm Agent. As a key member of our agency, you will play a vital role in supporting our insurance agents in gaining and keeping customers.Key ResponsibilitiesCustomer Relationship Building: Establish and...

  • Customer Service Representative

    7 days ago

    Gaithersburg, Maryland, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a qualified Customer Service Representative with excellent communication skills to join our team at Domino's Franchise. As a key member of our store team, you will be responsible for providing exceptional customer service, ensuring a safe and efficient work environment, and contributing to the success of our business.Why Work...

  • Bilingual Customer Service Representative

    4 days ago

    Gaithersburg, Maryland, United States Christian Durand - State Farm Agency Full time

    Job OpportunityWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Christian Durand - State Farm Agency in Gaithersburg, MD.This is a full-time position that requires excellent communication skills, both written and verbal, to provide top-notch customer service to our clients. As a Customer...

  • Customer Service Representative

    4 days ago

    Gaithersburg, Maryland, United States Domino's Franchise Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive experience for our customers.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    7 hours ago

    Gaithersburg, Maryland, United States Johnson Controls Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Johnson Controls. As a key member of our sales support team, you will be responsible for managing customer orders from receipt to shipment, ensuring timely delivery and premier customer service.Key ResponsibilitiesCommunicate effectively with...

  • Customer Service Representative

    5 days ago

    Gaithersburg, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly and generating annual sales of over $5 billion. With a rich history dating back to 1936, the company has grown to over 160 stores across D.C., Maryland, Virginia, and Delaware.Our MissionAt Giant Food, our mission is to be the...