Customer Service Representative

5 days ago


Gaithersburg, Maryland, United States Domino's Franchise Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive experience for our customers.

Key Responsibilities:

  • Provide excellent customer service through phone, email, and in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with store team members to achieve sales and customer satisfaction goals
  • Maintain accurate records and reports of customer interactions and issues
  • Participate in ongoing training and development to improve customer service skills and knowledge

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system
  • Ability to enter orders using a computer keyboard or touch screen

What We Offer:

  • A competitive hourly rate and opportunities for overtime
  • A safe and supportive work environment
  • Opportunities for growth and advancement within the company
  • A comprehensive benefits package, including medical, dental, and vision insurance

Why Work for Domino's Franchise?

  • We are a brand that values honesty, transparency, and accountability
  • We prioritize the well-being and safety of our employees and customers
  • We offer opportunities for growth and development within the company


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