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We are seeking a highly organized and efficient professional to join our team as a Customer Service Representative at Donna Taylor - State Farm Agent. As a key member of our agency, you will play a vital role in supporting our insurance agents in gaining and keeping customers.
Key Responsibilities- Customer Relationship Building: Establish and maintain strong relationships with customers, providing exceptional service and support as needed.
- Insurance Expertise: Provide accurate and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Needs-Based Review Process: Use a customer-focused approach to educate customers about insurance options, promoting the development of our business.
- Communication and Collaboration: Utilize exemplary communication skills to efficiently meet the needs of customers, while promoting the growth of our agency.
- Dedication to Customer Service: A strong commitment to delivering exceptional customer service and support.
- Sales Experience: Previous sales experience, preferably in outside sales, inside sales, retail sales, or telemarketing.
- Licensing: Ability to obtain a Property and Casualty License and a Life/Health License.
- Marketing Goals: Ability to achieve mutually agreed-upon marketing goals and promote products and services based on customer needs.
- Competitive Compensation: Salary plus commission/bonus structure.
- Time Off: Paid time off, including vacation and personal/sick days.
- Career Growth: Opportunities for advancement and career growth within our agency.