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Server Representative

2 months ago

Gaithersburg, Maryland, United States The Melting Pot Full time

Job Summary:

The Melting Pot is seeking a skilled Server Representative to join our team. As a Server Representative, you will be responsible for providing exceptional customer service and ensuring a memorable dining experience for our guests.

Key Responsibilities:

  • Guest Relations: Promote and maintain positive guest relations by being attentive, friendly, and responsive to their needs.
  • Sales and Service: Suggestively sell wine and food products to enhance the guest experience and increase revenue.
  • Service Sequences: Follow all service sequences to ensure efficient and timely service.
  • Product Knowledge: Serve products according to standards and procedures, and be knowledgeable about our menu offerings.
  • Rapport Building: Establish professional, hospitable rapport with each guest you serve to create a welcoming atmosphere.
  • Compliance: Comply with local alcoholic beverage laws and regulations.
  • Accountability: Account for every product served to maintain accuracy and integrity.
  • Exceeding Expectations: Always strive to exceed guests' expectations and make their evening extra special.
  • Sidework: Perform opening, running, and closing sidework assignments to maintain a clean and organized environment.

Requirements:

  • Excellent Communication Skills: Possess excellent communication skills to effectively interact with guests and team members.
  • Teamwork: Demonstrate a strong ability to work collaboratively as part of a team to achieve common goals.
  • Adaptability: Be adaptable and flexible to meet the changing needs of the restaurant and guests.