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Field Technology Support Specialist
2 months ago
Position Type: Temporary Support Role
Duration: 3 Months
Role SummaryWe are seeking two dedicated individuals to manage the increasing volume of support requests related to technology. This includes issues arising from device transitions, application troubleshooting, and new installations. The selected technicians will collaborate closely with the Lead Field Technicians to provide assistance across a designated group of schools.
Key ResponsibilitiesThe technicians will:
- Assist with troubleshooting and resolving issues related to devices such as Chromebooks, laptops, and Smart Boards.
- Support connectivity and network-related challenges.
- Work effectively both independently and as part of a team.
Candidates should possess:
- At least 2 years of hands-on experience in troubleshooting computer and mobile devices.
- Proficiency in connecting and diagnosing IT hardware.
- Strong customer service abilities.
This position requires travel between various schools within the assigned zone. Technicians will utilize their own vehicles, with mileage reimbursed at the standard IRS rate.
Professional ExpectationsTechnicians are expected to maintain a high level of professionalism and punctuality. They should be capable of interacting effectively with non-technical staff, including teachers and administrators.
Impact of RoleThese technicians play a crucial role in ensuring that educational technology functions smoothly, thereby supporting both students and educators in their learning environments.
Interview ProcessCandidates will participate in a video interview with the Field Support leads to discuss their qualifications and experience.