IT Support Specialist

3 weeks ago


Charleston, West Virginia, United States Hollywood Casino at Charles Town Races Full time
Job Title: IT Support Analyst

We are seeking a highly skilled IT Support Analyst to join our team at Hollywood Casino at Charles Town Races. As an IT Support Analyst, you will be responsible for providing technical support and assistance to our employees and guests.

Key Responsibilities:
  • Provide technical support and assistance to employees and guests via phone, email, and in-person
  • Analyze and resolve technical issues related to computer hardware, software, and network systems
  • Install, configure, and maintain computer systems, software, and network equipment
  • Develop and implement technical procedures and documentation to ensure efficient and effective support
  • Collaborate with other teams to resolve technical issues and improve overall IT operations
Requirements:
  • Associate's degree in Computer Science, Information Technology, or related field
  • 3+ years of experience in IT support or related field
  • Strong knowledge of computer hardware, software, and network systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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