Customer Service Manager
5 days ago
As a Customer Service Manager at Harris Teeter, LLC, you will oversee up to 120 associates in the Customer Service Department and accounting office. Your primary responsibility will be to assist the Department Manager with the overall direction, coordination, and evaluation of these departments.
The ideal candidate will have excellent supervisory skills, including commitment to unparalleled customer service, effective communication, and interpersonal skills. They should also be willing to participate in customer service training and orientation and work with the team to increase customer satisfaction and sales.
Key Responsibilities
- Supervise up to 120 associates in the Customer Service Department and accounting office
- Assist the Department Manager with the overall direction, coordination, and evaluation of these departments
- Perform floor monitor duties, interview, and train associates; plan, assign, and direct work; appraise performance; reward and discipline associates; address complaints and resolve problems
Requirements
- High school diploma or general education degree (GED)
- One to three years related experience and/or training
- Commitment to unparalleled customer service; excellent communication and interpersonal skills
- Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English
Benefits
- Estimated salary: $24-$40 per hour
- Competitive compensation package
- Opportunities for career growth and professional development
About Us
Harris Teeter, LLC is a leading grocery retailer committed to providing exceptional customer service and a wide selection of high-quality products. Our goal is to create a positive shopping experience for our customers and provide a supportive and inclusive work environment for our associates.
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