Customer Service Manager

5 days ago


Baltimore, Maryland, United States Harris Teeter, LLC Full time
Job Overview
As a Customer Service Manager at Harris Teeter, LLC, you will oversee up to 120 associates in the Customer Service Department and accounting office. Your primary responsibility will be to assist the Department Manager with the overall direction, coordination, and evaluation of these departments.

The ideal candidate will have excellent supervisory skills, including commitment to unparalleled customer service, effective communication, and interpersonal skills. They should also be willing to participate in customer service training and orientation and work with the team to increase customer satisfaction and sales.

Key Responsibilities
- Supervise up to 120 associates in the Customer Service Department and accounting office
- Assist the Department Manager with the overall direction, coordination, and evaluation of these departments
- Perform floor monitor duties, interview, and train associates; plan, assign, and direct work; appraise performance; reward and discipline associates; address complaints and resolve problems

Requirements
- High school diploma or general education degree (GED)
- One to three years related experience and/or training
- Commitment to unparalleled customer service; excellent communication and interpersonal skills
- Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English

Benefits
- Estimated salary: $24-$40 per hour
- Competitive compensation package
- Opportunities for career growth and professional development

About Us
Harris Teeter, LLC is a leading grocery retailer committed to providing exceptional customer service and a wide selection of high-quality products. Our goal is to create a positive shopping experience for our customers and provide a supportive and inclusive work environment for our associates.

  • Baltimore, Maryland, United States Big Lots Full time

    Job OverviewAs a Customer Service Manager at Big Lots, you will be responsible for leading the service team and ensuring exceptional customer experiences. This role involves overseeing cashiering and recovery-related functions, maintaining front-end operational standards, and providing leadership to associates.About the RoleThis position requires a minimum...


  • Baltimore, Maryland, United States Public Storage Full time

    About the Role">We are seeking a skilled Customer Service Manager to join our team at Public Storage. This is an exciting opportunity for a results-driven professional to take on a leadership role and drive exceptional customer service in our self-storage facilities.">Responsibilities">">Lead a team of Customer Service Representatives, providing guidance,...


  • Baltimore, Maryland, United States Rite Aid Full time

    Job SummaryWe are seeking a highly motivated Customer Service Manager - Health and Wellness Specialist to join our team at Rite Aid.


  • Baltimore, Maryland, United States IPS Group Inc Full time

    At IPS Group Inc, we are seeking a highly skilled and customer-focused Customer Support Representative to join our team.About UsWe are a leading design, engineering, and manufacturing company with over 22 years of experience in low power wireless telecommunications and parking technologies. Our patented credit card enabled, solar powered single-space parking...


  • Baltimore, Maryland, United States National Express LLC Full time

    **About the Role**We are seeking a skilled Customer Service Representative to join our team at National Express LLC in Baltimore. In this role, you will be responsible for assisting bus drivers with the movement, management, and care of students while they are being transported to assigned destinations.Key Responsibilities:Assist bus drivers in ensuring...


  • Baltimore, Maryland, United States National Aquarium Full time

    SalaryA competitive hourly range of $15-$20 per hour is offered, making this role an attractive opportunity for those looking to start or advance their career in customer service or reservations management.This salary reflects the company's commitment to providing fair compensation to its employees while also ensuring that they remain competitive in the...


  • Baltimore, Maryland, United States Baltimore Medical System Full time

    Company Overview:Baltimore Medical System is a healthcare organization dedicated to providing high-quality services to the community. Our team is passionate about delivering excellent patient care and making a positive impact on people's lives.Salary: $42,000 - $50,000 per yearJob Description:We are seeking a skilled Service Representative I to join our...


  • Baltimore, Maryland, United States Sherwin-Williams Full time

    About UsSherwin-Williams is a leading provider of paint and coatings solutions, serving both professional painters and homeowners. We are committed to delivering exceptional customer service and providing innovative products that meet the evolving needs of our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our...


  • Baltimore, Maryland, United States The Rockridge Group Full time

    About the RoleThe Rockridge Group is seeking a highly organized and detail-oriented Customer Service Ambassador to join our team in Baltimore, Maryland. As a full-time representative, you will be responsible for providing exceptional front desk services, answering calls, meeting and greeting visitors, reserving conference rooms, setting up conference spaces,...


  • Baltimore, Maryland, United States Papa John's - Reisterstown Rd Full time

    Papa John's - Reisterstown Rd is seeking a skilled Customer Service Representative to join our team.Job SummaryThis role requires a strong emphasis on delivering exceptional customer service and maintaining a clean and organized kitchen environment. As a key member of our team, you will be responsible for preparing food orders accurately and efficiently,...


  • Baltimore, Maryland, United States Study Hotels Full time

    The Study at Johns Hopkins is seeking a full-time Guest Service Agent to deliver exceptional hospitality and service to our guests. As part of our front desk team, you will be responsible for managing room reservations, guest check-ins and outs, and responding to inquiries.Responsibilities:Provide top-notch customer service and ensure guest...


  • Baltimore, Maryland, United States Giant Food Full time

    About Us Giant is the #1 grocer in the Baltimore-Washington area, serving over 2 million weekly customers and boasting annual sales of $5 billion. Our company has a rich history, dating back to 1936 when we first opened our doors on Georgia Avenue in Washington D.C. Today, we operate over 160 stores across D.C., Maryland, Virginia, and Delaware.We pride...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Contact Center Agent I to join our team at LifeBridge Health.About Us:As one of the largest healthcare providers in Maryland, with over 13,000 team members, we strive to CARE BRAVELY for over 1 million patients annually. Our mission is to provide high-quality, patient-centered care to the...


  • Baltimore, Maryland, United States TEKsystems Full time

    Job Description:We are seeking an experienced Technical Support Agent to join our team. In this role, you will provide technical assistance to customers via phone, email, and chat.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely mannerCollaborate with colleagues to resolve complex problemsProvide exceptional...


  • Baltimore, Maryland, United States Walmart Full time

    **Become a Part of Our Team:**We are seeking a Sales Associate to join our team at Walmart. In this role, you will be responsible for providing exceptional customer service and ensuring customer orders are fulfilled accurately and efficiently.Responsibilities and Expectations:Meet or exceed sales targetsEnsure accurate processing of customer transactionsWork...


  • Baltimore, Maryland, United States CFG Bank Full time

    Job OverviewCredit and Finance Group, a leading financial institution in the Mid-Atlantic region, seeks an experienced Customer Service Specialist to join our team at our Baltimore branch. This role offers a unique blend of customer service expertise and financial industry knowledge.About UsWe are a forward-thinking bank that combines big bank capabilities...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    Job OverviewAs a Medical Contact Center Agent at LifeBridge Health, you will be part of a dynamic team that provides exceptional customer service to patients and healthcare providers. This is an exciting opportunity to make a positive impact on people's lives.About the JobThis role involves handling customer inquiries and requests via phone, email, or online...


  • Baltimore, Maryland, United States Baltimore City Public Schools Full time

    Job SummaryWe are seeking a skilled Customer Service Specialist to manage transportation requests for Baltimore City Public Schools. The ideal candidate will provide exceptional customer service, communicate effectively with schools and vendors, and ensure seamless logistics.Key ResponsibilitiesFacilitate inquiries from the Baltimore City Public Schools call...

  • Service Advisor

    6 days ago


    Baltimore, Maryland, United States Beltway Companies Full time

    Role OverviewWe're seeking a skilled Service Advisor to join our team at Beltway Companies, the largest commercial truck dealership in Maryland.Duties and ResponsibilitiesGreet customers promptly and efficiently, gathering necessary vehicle and customer information for repairs and invoicing.Accurately document vehicle issues, concerns, and maintenance needs...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    Seeking Medical Customer Service RepresentativeWe are looking for a dedicated and detail-oriented individual to join our team as a Medical Customer Service Representative. In this role, you will be the primary point of contact for patients and providers, handling inquiries, resolving issues, and providing exceptional customer service.This is a full-time...