Customer Service Operations Manager

6 days ago


Baltimore, Maryland, United States Public Storage Full time

About the Role

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We are seeking a skilled Customer Service Manager to join our team at Public Storage. This is an exciting opportunity for a results-driven professional to take on a leadership role and drive exceptional customer service in our self-storage facilities.

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Responsibilities

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  • Lead a team of Customer Service Representatives, providing guidance, support, and coaching to ensure excellent customer satisfaction.">
  • Develop and implement effective customer service strategies to meet and exceed performance targets.">
  • Maintain high levels of customer engagement through proactive communication, issue resolution, and complaint handling.">
  • Collaborate with colleagues across departments to ensure seamless customer experiences.">
  • Conduct regular training sessions to enhance staff knowledge and skills.">
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Requirements

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To be successful in this role, you will need:

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  • A minimum of 2 years of experience in a customer-facing role, preferably in a sales or management position.">
  • Excellent communication, interpersonal, and problem-solving skills.">
  • Ability to work independently and as part of a team.">
  • Proven track record of achieving sales targets and improving customer satisfaction.">
  • A valid driver's license and access to a reliable vehicle (mileage reimbursement provided).">
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Benefits

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As a valued member of our team, you can expect:

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  • A competitive salary range: $45,000 - $60,000 per year, depending on experience.">
  • Ongoing training and development opportunities.">
  • Health insurance, dental, vision, and life insurance coverage.">
  • 401(k) plan with company match.">
  • Mileage reimbursement for work-related travel.">
  • Access to our exclusive employee discount program.">
  • On-site company housing available at select locations.">
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About Us

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Public Storage is the leading self-storage provider in the industry, dedicated to delivering exceptional customer experiences and innovative solutions. As a values-driven organization, we prioritize diversity, equity, and inclusion, creating a culture where every team member thrives.

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We were recognized as one of the Best Places to Work by the Great Place to Work Institute and consistently ranked among the top companies for career growth, work culture, and diversity.



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