Destination Sales Executive

4 weeks ago

San Diego, California, United States Marriott International Inc Full time
Job Summary

As a Destination Sales Executive, you will partner with the Sales Office to book group events within the group booking parameters. You will provide property support by coordinating and executing site inspections/visits for off-property sales managers. Your goal is to verify that the business is turned over properly and in a timely fashion for quality service delivery.

You will pull through business booked through the Sales Office, as well as achieve group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. You will implement the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drive customer loyalty by delivering service excellence throughout each customer experience.

Key Responsibilities
  • Pull through business and achieve revenue goals for all opportunities booking through the Sales Office
  • Partner with Area Sales to identify new group/catering business and achieve personal and property revenue goals
  • Partner with the Sales Office to book group events within the group booking parameters
  • Up-sell products and services, with the ability to bring the sale to closure
  • Engage in proactive selling of all of facilities (e.g., Spa, Golf, Restaurants) to all of leisure guests as well as group planners
  • Assist with selling, implementation and follow-through of group sales promotions
  • Provide recommendations to Sales Office and Area Sales associates regarding the potential to reallocate function space as needed
  • Handle event planning aspects prior to the business turning over for business booked in advance (e.g., > 3 years out)
  • Coordinate and plan all Familiarization Tours (FAM) t and in-market customer events
  • Provide accurate, complete and effective turnover to Event Management
  • Represent sales department at staff meetings and stand up meetings and reports out on sales activity
  • Attend pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction
  • Coordinate and execute all site inspections/visits at the property for out-of-market and non-deployed accounts (includes site visits for Remote Senior Sales Executives and out-of-market Senior Account Executives)
  • Coordinate site visits and partners when appropriate for in-market sales managers (e.g., Account Executives and Senior Account Executives)
  • Partner with account/selling manager to develop creative aspects of site visit
  • Gather all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.)
  • Develop site standards and pricing guidelines in order to control Department 47 expenses and allow for accurate projecting
  • Understand competitor's strengths and weaknesses in order to differentiate Marriott from the competition during the site visit
  • Understand the overall market (e.g., competition, economic trends, seasonability, supply and demand, etc.) and implement appropriate sell
  • Provide expert knowledge on local destination (e.g., local attractions, events, etc.)
  • Grows business of existing accounts by soliciting them for future open years while onsite
  • Tracks bookings and leads generated from site visits
  • Executes and supports Marriott's Customer Service Standards and property 's Brand Standards
  • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders
  • Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International
  • Verifies that the business is turned over properly and in a timely fashion for quality service delivery
  • Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience
  • Performs other duties, as assigned, to meet business needs
Requirements
  • High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area
  • Large group sales experience
Benefits

Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

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