Affiliate Experience Professional

4 weeks ago


Lansing, Michigan, United States Sunrun Full time
About the Role

Sunrun is seeking a highly skilled Affiliate Experience Professional to join our Affiliate Partner team in Puerto Rico. As a key member of our team, you will collaborate closely with Account Staff to identify, investigate, manage, resolve, and communicate issues or concerns raised by Affiliate Partners.

Key Responsibilities
  • Identify and effectively resolve escalated issues or concerns raised by Affiliate Partners and customers, ensuring a swift and satisfactory resolution.
  • Collaborate closely with Account and Program Staff to provide regular updates on active escalations and ensure all stakeholders are informed throughout the resolution process.
  • Work in support of Partner Pipeline Managers to resolve aging pipeline-related escalations, leveraging tools and resources to facilitate resolution management.
  • Maintain a comprehensive tracking system to monitor historical escalations by type and volume, analyzing trends to proactively address recurring issues.
  • Communicate final conflict resolutions effectively to Partner Leadership, ensuring transparency and satisfaction.
Requirements
  • Bachelor's degree or equivalent work experience.
  • Bilingual in Spanish and English required.
  • Minimum of 3 years of experience in conflict resolution, partner or customer escalations management, or a similar capacity.
  • Proven experience in conflict resolution, partner/customer escalations management, or a similar role within a dynamic environment.
  • Proficiency in both Spanish and English (spoken and written) is essential.
About Sunrun

Sunrun is a leading provider of residential solar energy solutions. We are committed to empowering people and valuing their differences to create a planet run by the sun for everyone. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments.



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