Customer Experience Representative

2 weeks ago


Lansing, Michigan, United States Capital Area Transportation Authority Full time
Job Summary

The Capital Area Transportation Authority is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our passengers, ensuring a positive experience with our transportation services.

Key Responsibilities
  • Provide accurate and timely information to customers regarding CATA services, routes, and schedules.
  • Assist customers in understanding how to use our services effectively.
  • Communicate with customers, vendors, and colleagues in a friendly, courteous, and professional manner.
  • Process lost and found items and distribute them according to company policy.
  • Follow high standards and practices at all times, utilizing concepts learned in customer service training modules.
  • Work flexible and varied schedules, as needed, to meet staffing requirements.
Requirements
  • High School diploma or General Education Degree (GED), with experience in retail, call center, or working directly with the public.
  • Experience with retail cash, check, and credit/debit transactions.
  • Proficient map reading, math, grammar/punctuation, and computer skills, including the Microsoft Suite (Outlook, Word, Excel, and Access).
  • Proficient proofreading and data entry skills.
  • Able to communicate effectively, handle details, meet deadlines, and work both independently and under general direction.
  • Professional appearance.
  • Able to perform essential functions and duties and to perform other tasks as assigned.
Working Conditions

This position requires the ability to work in a fast-paced environment, handling multiple tasks and responsibilities simultaneously. The Customer Experience Representative will be required to work 7 days a week, from 7:00 am to 7:00 pm, and may be required to work flexible schedules as needed to meet staffing requirements.

The Capital Area Transportation Authority is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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