Guest Services Representative

2 weeks ago


Cheraw, South Carolina, United States SpringHill Suites Cheraw Full time
Guest Services Representative at SpringHill Suites Cheraw

Position Overview:

The Guest Services Representative at SpringHill Suites Cheraw plays a crucial role in delivering outstanding service to guests at the hotel’s reception area. This position involves welcoming guests, managing check-in and check-out processes, and addressing any inquiries or issues that may arise during their visit. Flexibility in scheduling is essential, as this role requires full-time availability. This is an individual contributor position with potential for advancement within the hospitality sector.

Compensation & Benefits:

The Guest Services Representative role offers a competitive hourly wage with biweekly payment cycles. This is a full-time opportunity with the possibility of overtime. Additionally, team members at SpringHill Suites Cheraw enjoy benefits such as health coverage, paid leave, and discounts on accommodations.

Key Responsibilities:
  • Welcome and check-in guests in a courteous and efficient manner
  • Respond to phone calls and assist guests with their requests and inquiries
  • Handle payments and accurately document all financial transactions
  • Create and maintain accurate reservation records
  • Provide guests with information regarding hotel amenities, services, and local attractions
  • Ensure the cleanliness and organization of the lobby and front desk area
  • Address and resolve guest complaints and concerns effectively
  • Assist with daily housekeeping and maintenance tasks as required
  • Collaborate with other hotel departments to meet guest needs
  • Adhere to all company policies and procedures to maintain a safe and welcoming environment for guests and staff
  • Participate in training sessions and meetings as necessary
Qualifications:
  • High school diploma or equivalent
  • Prior experience in customer service or hospitality is preferred
  • Strong communication, customer service, and problem-solving abilities
  • Proficiency in computer systems, particularly hotel reservation software and Microsoft Office
  • Must possess flexible availability, including nights, weekends, and holidays
  • Ability to multitask, prioritize, and work effectively in a fast-paced setting
  • Must be capable of standing for extended periods and lifting up to 20 pounds
Please note: Applications must be submitted online; phone calls or walk-in applications are not accepted.

EEOC Statement:

SpringHill Suites Cheraw is an equal opportunity employer. We embrace diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to fostering an inclusive and respectful workplace for all employees.



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