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Business Support Specialist
2 months ago
We are seeking a highly skilled and dedicated individual to join our team as a Business Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Respond to emergency alarm calls for the Carelink service, taking the appropriate action within the agreed procedures.
- Record information using systems such as Jontek Answerlink to provide an accurate record of customer contact.
- Liaise with multi-disciplinary teams to provide the customer with the appropriate outcome.
- Ensure that individual dispersed alarm units are tested at least once a month.
- Respond to written enquiries to provide answers and information to customers about the available service provision.
- Promote the service to support establishing a sustainable client base.
- Work directly with multi-disciplinary team in gathering information to support resolving complex enquiries and maintaining accurate records within confidentiality protocols and legislative requirements.
- Computer literate and ability to operate telephone equipment effectively.
- Effective communication skills, both written and verbal with a polite, efficient and courteous manner.
- Able to remain calm under pressure.
- You are helpful, welcoming and pleasant to customers and colleagues.
- Be flexible in terms of working hours – this role involves working on a rolling rota covering 7days a week including weekends and Bank Holidays.
Agilisys is a leading provider of technology and business services. We are committed to delivering exceptional service to our clients and are seeking a talented individual to join our team.