Managed IT Services Tier II Support Specialist

12 hours ago


Fort Lauderdale, Florida, United States Computer Business Solutions Full time
Job Overview

We are seeking a skilled and customer-oriented Technical Support Specialist to join our team at Computer Business Solutions. As a Technical Support Specialist, you will be responsible for providing exceptional technical support and assistance to our clients. Your primary role will be to troubleshoot and resolve various IT-related issues, ensuring the smooth operation of our clients' computer systems, networks, and software applications.

Key Responsibilities
  • Provide frontline support for inbound customer support requests for our client base.
  • Work to resolve technical issues that our clients face on their day-to-day operations.
  • Implement and document known issues in customer environments.
  • Work as a part of a full Help Desk team to provide our clients with the absolute best level of customer service.
Requirements and Qualifications
  • Expert level experience in Microsoft Windows Workstation Environment.
  • Expert level experience in Customer Service.
  • Expert level in basic troubleshooting.
  • Expert level in Office 365 Administration.
  • Professional knowledge of Microsoft Windows Server Environment.
  • Professional knowledge of basic networking equipment and protocols.
  • Professional knowledge of documentation.
Benefits
  • Mileage Reimbursement.
  • Health, Dental, and Vision Coverage.
  • Paid Time Off.
Requirements
  • Previous experience in a help desk or technical support role, preferably in a managed service provider (MSP) environment.
  • Candidate must have solid multi-tasking, troubleshooting, prioritizing, and follow-up skills.
  • Respond to clients needs in a timely, professional manner.
  • Provide guidance and technical support to current business customers.
  • Strong written and verbal communication skills.
  • Knowledge of Windows and macOS operating systems, Microsoft Office 365, and common software applications.
  • Familiarity with computer hardware, printers, network devices, and basic networking principles.
  • Excellent problem-solving skills with the ability to analyze and resolve technical issues effectively.
  • Strong customer service orientation with excellent verbal and written communication skills.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.
  • Must have own vehicle with valid Driver's License.


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